FAQs

Frequently Asked Questions (FAQs)

1. What is Azaler?

Azaler curates high-performance beauty tools designed to elevate your skincare and self-care routines with ease and elegance.

2. How long will my order take to arrive?

Orders are typically processed within 1–2 business days. Shipping times vary by location:

  • Australia: 5–10 business days

  • International: 7–14 business days

3. Do you ship internationally?

Yes! We ship worldwide. Shipping fees and delivery times will be calculated at checkout based on your location.

4. Will the product come with Azaler branding?

Some product images may include the Azaler watermark for branding. Final shipped products may arrive without branded packaging, depending on the supplier.

5. How can I track my order?

Once your order ships, you’ll receive a tracking link via email. If you haven't received it, please check your spam folder or contact us.

6. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and more. Afterpay and other installment options may also be available.

7. Can I return or exchange my order?

We accept returns for eligible items within 14 days of delivery. The product must be unused and in its original packaging. See our Refund Policy for details.

8. Are your devices safe for all skin types?

Yes, our devices are designed with safety in mind and are generally suitable for all skin types. Please read product instructions carefully and patch-test if unsure.

9. My product isn’t working—what should I do?

Please contact our support team at support@azaler.com with your order number and a brief description of the issue. We're here to help.

10. Still have questions?

Reach out to us through our Contact Us page — we’re happy to assist you.